Antivirus whitelisting

The following content is for your Network or Cybersecurity personnel.

This step is not mandatory but it is recommended to whitelist WPSecure wallpaper package locations or digital certificate signatures.

We have already done our due diligence in getting our executables analysed by Microsoft security researchers; both cloud and client protections returned as healthy.

Submission ID: 0981ff78-849c-4d84-9999-e2568c402a4d

We are happy for your security teams to perform additional checks both with Microsoft and other security service providers.

Although this is only a remote possibility, ironically WPSecure’s inbuilt Advanced Encryption Algorithms might trigger false-positive notifications from your installed security software, if the AV definitions are corrupted or stale.

In the past, other software products like Citrix receiver have experienced issues where the executable got deleted by Windows defender (Discussed here).

To prevent file deletion and service interruption; it is best practice to whitelist the following folder and files within your local Antivirus and/or other local security products configurations.

  • Add whitelist for the “C:\Program Files (x86)\wpsecure\” (64 bit devices) or “C:\Program Files\wpsecure\”  (32 bit devices) folder and subfolders.
  • Whitelist the following files in the above location within your Antivirus or defender products.



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